1. Eligibility for Returns

You may request a return or exchange if:

• The item is defective, damaged, or incorrect
• The request is initiated within 7 days of delivery
• The item is unused, unworn, unwashed, and in original condition
• All original tags, packaging, and accessories are intact

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are non-returnable and non-refundable, unless received damaged or defective:

• Customized or personalized merchandise
• Limited edition or clearance items
• Gift cards or digital products

Items showing signs of use, wear, or damage caused by the customer

3. Return Process

To initiate a return:

• 2. Email us at support@qalcorporation.com within 7 days of delivery
• 3. Include your order number, reason for return, and clear photos (if applicable)
• 4. Our support team will review your request and provide return instructions

Returns sent without prior approval may not be accepted.

4. Return Shipping

• If the return is due to our error (damaged, defective, or wrong item), return shipping will be covered by QAL Corporation
• For all other approved returns, the customer is responsible for return shipping costs
• Original shipping charges are non-refundable

5. Inspection & Approval

Once we receive the returned item, it will be inspected. Approval or rejection will be communicated within 5-7 business days of receipt.

If the item fails inspection, it will be returned to the customer at their expense.

6. Refunds

• Approved refunds will be issued to the original payment method
• Refund processing may take 7-10 business days, depending on your payment provider
• Only the product price will be refunded (excluding shipping and handling fees)

7. Exchanges

Exchanges are allowed only for:

• Size or variant issues (subject to availability)
• Defective or damaged products

If the requested item is unavailable, a refund or store credit may be issued at our discretion.

8. Cancellations

• Orders can be canceled only before shipment
• Once an order is shipped, it cannot be canceled
• To cancel an order, contact us immediately at support@qalcorporation.com.

9. Late or Missing Refunds

If you haven't received a refund:

• Check your bank or payment provider
• Contact your credit card company

If the issue persists, email us at support@qalcorporation.com

10. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos and your order number

We will arrange a replacement or refund at no extra cost

11. Policy Changes

QAL Corporation reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the Site.